Terms & Conditions
Our Terms of Contract
In these terms:
"Goods" means the blinds, window furnishings or other products manufactured or supplied by Blinds4UK and the subject of the order made by You.
"You" and "Your" means the person ordering Goods from Blinds4UK.
"Blinds4UK" or "We" or "Us" or "Our" means Blinds4UK Limited (Company Number 6500476) trading as Blinds4UK at 17 The Grangeway, London, N21 2HD.
1. Our Contract
Our site invites You to buy Goods from Us. A legally binding contract with You will only arise once Blinds4UK has received payment for the Goods in full from You. We shall notify You of acceptance of Your order by e-mail to the e-mail address given by You in the order form. We regret We cannot accept orders placed by persons located or resident outside of the United Kingdom.
2.1 The price for any Goods ordered by You will be the price shown on the order confirmation page of the Blinds4UK web-site at the time You place Your order and will include all taxes applicable.
2.2 In addition to the price, a delivery charge may be payable in respect of deliveries made to locations within the UK mainland other than orders for sample swatches of fabric alone. The delivery charge will be that shown on the order confirmation section of the Blinds4UK web-site at the time You place Your order. If there is any change in the delivery charge payable We will notify You before Your order is accepted by Us and ask You to confirm that You wish to proceed with Your order.
2.3 Subject to clause 6, We will debit the price, plus any delivery charge, from Your debit or credit card when We receive Your order or as soon as reasonably practicable thereafter. If more than one item is ordered We may deliver the Goods in instalments but, if We do, We will not charge more than one delivery fee.
2.4 Any omission or error on our Website, including online pricing, quotation, order acknowledgement, sales literature, dispatch note, invoice or other documents issued by 'Us' will be corrected by 'Us without liability.
3. Right for you to cancel your contract
3.1 Subject to clause 3.2, You may cancel Your order with Us for the Goods You order at any time up to the end of the fourteenth working day from the date You receive the Goods that you have ordered. Cancellations including returns' on 'ready-made' goods must be agreed with Us beforehand and returned at the customer's own expense. Your order will be subject to a charge equal to £25 to cover the cost of collection.You do not need to give Us any reason for cancelling Your order To cancel Your order You must notify Us by e-mail at firstname.lastname@example.org with Your order number or call the telephone order help-line on 0208 364 1648 with Your order number.
3.2 You cannot change or cancel Your order if the Goods You have ordered are manufactured, measured or custom-made to Your requirements or specifications as these Goods will not be resaleable by Us. We regret that once Your order has been accepted by Us the manufacturing process begins in relation to such Goods and We are unable to accept any changes to these Goods or cancellation of Your order. If We receive your request to amend Your order before we have started to manufacture We will try to accommodate Your request If We receive your request to cancel Your order before we have started to manufacture We will try to accommodate Your request and any refund will be subject to a £15 administration fee to cover the costs incurred by us. This charge will be waived if you re-order goods at the same time of cancellation.
3.3 If you have placed an order over the telephone, our customer services team will always repeat the order back to you. We shall then notify You of acceptance of Your order immediately by e-mail to the e-mail address given by You. The order ’ acknowledgement’ that will follow will detail the exact order specifications of the order placed over the telephone. It is your responsibility to check the order details are correct and notify us immediately of any errors. Please be advised that we do not accept any claims based on incorrect measurements or specifications being input by us.
3.4 By placing a telephone order or by completing and submitting an order form electronically, you are making an offer to purchase goods from us, which if accepted by us, will result in a binding contract, as set out in our terms of business.
3.5 If You have received the Goods before You cancel Your order under clauses 3.1 or 3.2, please Contact Us as soon as possible by e-mail or on Our telephone order help-line as described above for guidance on how to pack Your Goods and arrange a suitable time for Us to collect the Goods from You. If You cancel Your Contract but We have already processed the Goods for delivery You must not unpack the goods when they are received by You and You must contact Us as soon as possible by e-mail or on Our telephone order help-line as described above to arrange a suitable time for Us to collect the Goods from You.
3.6 Subject to the provisions of clause 3.2, once You have notified Us that You are cancelling your order, any sum debited to Us from Your debit or credit card will be re-credited to Your account as soon as possible and in any event within 30 days of the cancellation of Your order provided that the Goods in question are made available for collection from You and received by Us in the condition they were in when delivered to You and have not been modified or subject to misuse or negligence. If You do not make available for collection the Goods delivered to You, We shall be entitled to deduct the direct costs of recovering the Goods from the amount to be recredited to You.
4. Cancellation by Us
4.1 We reserve the right to cancel Your order if:
4.1.1 We have insufficient stock to deliver the Goods You have ordered.
4.1.2 You require delivery outside the United Kingdom; or
4.1.3 One or more of the Goods You ordered was listed at an incorrect price due to a typographical error or an error in the pricing information made by Us and/or received by Us from Our suppliers.
4.2 If We do cancel Your order We will notify You by e-mail and will re-credit to Your account any sum deducted by Us from Your debit or credit card as soon as possible but in any event within 30 days of Your order. We will not be obliged to offer any additional compensation for disappointment suffered.
5. Stock Shortages
If the Goods or the fabric You order are unavailable We will notify You as soon as possible and suggest a suitable replacement.
6. Product Descriptions and Measurement
6.1 The product information and photographs contained within Our web-site are provided for illustrative purposes only and We cannot warrant that they are accurate. If You are in any doubt as to the precise nature of the product or fabric You wish to order, You are advised to order a free sample of the product. Due to colour variations between product batches we cannot guarantee shade matching. Wooden blinds - as with all-natural wood products, variations in grain, texture and shade may occur. These are a natural characteristic of real wooden blinds and we cannot accept returns because of any issues relating to the above. Fabrics - due to the print design of some pattern fabrics it is not guaranteed the fabric will reflect the full range of colours or pattern design. if You are in any doubt as to the precise nature of the fabric you are advised to call Our enquiry line on 0208 364 1648 or contact Us by e-mail on email@example.com.
6.2 As the Goods which You order are manufactured according to the measurements You provide in Your order it is very important that Your measurements are accurate. We cannot accept the return of the Goods by reason of the measurements provided being incorrect. You are advised to read the How to Measure and Fit pages of Our website or call Our enquiry line on 0208 364 1648 or contact Us by e-mail on firstname.lastname@example.org if You would like guidance on how to take the required measurements accurately.
6.3 Whilst every attempt will be made by Blinds4UK to ensure that the Goods sold and delivered match in every respect any sample or description shown or given or sent to You, any minor or immaterial variation, change in colour or pattern between the sample or description and the Goods delivered shall not entitle You to reject the Goods nor to claim any compensation for such variation or change.
6.4 Goods which You order are manufactured according to the measurements, You provide, due to the nature of bespoke blinds manufactured sizes may vary within a tolerance of +/- 5mm and shall not entitle you to reject the goods.
7. Delivering Your Goods
7.1 Blinds4UK will deliver Your goods to the address You have provided on the order form for delivery as soon as possible after Your order is acknowledged by you and in any event within 30 days of the day after Your order was placed unless a later date is agreed with You. We will advise You of the estimated delivery date on your invoice/acknowledgement when We accept Your order. The date notified to You will be an estimate only and We give no warranty that We will be able to deliver on that date. Delivery times are between 7.30 am – 5.30 pm Monday to Friday. Saturday deliveries are made between the hours of 8am - 1 pm and are delivered the first Saturday after the 'delivery date' displayed on the emailed order invoice/acknowledgement.
7.2 Notwithstanding clause 7.1, whilst we shall use our reasonable endeavours to meet the delivery date specified by You on the order form if We shall not be able to accept this delivery date We reserve the right to require You to select an alternative delivery date by notifying Us by e-mail at email@example.com with Your order number or call the order help-line on 0208 364 1648 with Your order number.
7.3 For Express Service Blinds, We charge a fee per blind to prioritise the manufacturing process; this is not a delivery charge and orders are taken on a first come first made basis. You will have the option to select and add the express service to each blind in the shopping cart, except where the service is not available. All blinds are delivered using the standard delivery lead time if the Express Service Charge is not included. Production and delivery for Express Service can take 'up to 3 working days' due to high demand If blinds are not delivered 'within 3 working days', due to events beyond our control, You will not be able to cancel or claim a refund for the express service fee if the order is delivered before our standard lead times of 5 working days or where we provide proof that the goods were dispatched within the express period. We refer to working days from Monday to Friday excluding bank holidays.
7.4 Ownership of, and risk in, the Goods will pass to You once they have been delivered to You. If You return the Goods under clauses 3 or 8, ownership of, and risk in the Goods returned will pass to Us on receipt of the Goods by Us.
7.5 In the event where We have confirmed delivery date of Your goods with you and where delivery subsequently fails but You have not informed us of any alternative delivery address and where the goods are returned back to the factory you will incur a re-attempted delivery charge of £20.00.
7.6 Goods should be examined immediately by You upon arrival and any apparent damages or shortages shall be noted on the carriage consignment note and shall be reported to Blinds4UK immediately. We will deal with your query promptly and if necessary arrange for a replacement product to be manufactured on a like for like basis to be sent. We reserve the right to ask for digital pictures as proof with regards to the issues reported and may ask for the product to be returned to us for inspection. This does not affect your statutory rights.
7.7 The Customer shall have a period of 7 days following delivery in which to examine the goods and to notify Blinds4UK in writing of any damages or defects. If this period expires without Blinds4UK receiving any intimation of rejection the Customer will be deemed to have accepted the Goods.
8. Defective Goods
8.1 Blinds4UK warrants that all Goods sold to You will be free from defects in material and workmanship for a period of 12 months from delivery of the goods to You. The warranties provided in this condition shall not apply where: the relevant fault or defect has been caused by your misuse, fitting and/or neglect of the Goods or by accidents caused while the Goods are in your possession; and/or in relation to the Goods, the fault or defect was apparent on a reasonable inspection which you did not notify to us within 7 days from delivery or supply by us.
8.2 Notwithstanding clause 8.1 If Your Goods are defective on delivery or a defect arises within the following 12 months, You are entitled to return them to Us provided You have first contacted Us through the telephone order help-line or e-mail address shown on Our web-site, or in writing at the address set out in the Contact Us section of Our website, giving Us details of the defects, but only if We have agreed that the Goods should be returned to Us. If We are satisfied to remake a defective blind instead of the collection then it is your responsibility to dispose of this. Any remakes agreed by us will be on a like for like basis and we cannot accept any alterations. If it appears that the Goods are defective and we need to inspect this then We will promptly arrange:-
8.2.1 for a courier to collect the defective Goods from You anytime between 7 am – 7 pm, between Monday and Friday. All you need to do is choose a day and the address you want us to pick up from in order to repair the Goods and return the repaired Goods to You, free of charge; or
8.2.2 for a courier to collect the defective Goods from You and simultaneously deliver replacement Goods of similar quality and specification, free of charge; or
8.3 No liability under clause 8.2 shall arise unless the price and the delivery charge have been paid in full on or before delivery.
8.4 If the Goods are not defective or are returned to Us after the period of 12 months from delivery of the Goods, or they have been modified, misused or the subject of negligence, You will be responsible for the payment of Our charges on a time and materials basis in respect of any repairs and collection and return of the Goods which We agree to carry out at Your request. We shall be entitled to debit such charge on the debit or credit card which You used to order the Goods provided We notify You of the amount of such charges before carrying out the repair.
8.5 Except where You are a consumer, Blinds4UK will not be liable for any indirect or consequential loss or damage or loss of profits arising out of Our supply or failure to supply the Goods to You.
8.6 The rights You have under clauses 8.1 and 8.2 above do not in any way seek to limit Blinds4UK liability for death or personal injury resulting from Blinds4UK negligence and they do not limit any statutory rights You have as a consumer.
8.7 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase Goods from Our website. The importation or exportation of certain of Our goods to You may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the Goods You purchase.
8.8 Except where You are acting as a consumer all other warranties, conditions and terms relating to fitness for purpose, satisfactory quality or condition of the Goods whether implied by statute or common law or otherwise are excluded to fullest extent of the law.
9. 3 Year Blinds Guarantee
9.1 We provide a 3-year guarantee on products consisting of a 1-year manufacturer’s warranty covered under clause 8.0 Defective Goods and the Blinds4UK two-year extended guarantee valid on all orders from 26th December 2011.
9.2 The two year extended guarantee means that if any of the components should fail outside of the warranty period we will replace these free of charge.
9.3 The guarantee is limited to the replacement of defective materials or components only and we will provide parts (only) on a like or similar part basis.
9.4 The guarantee is valid and subject to the product still being manufactured and not a discontinued line.
9.5 The guarantee is limited to the original purchaser. For detailed information on our 3-year guarantee, you are advised to read the '3 Year Blinds Guarantee'.
10. Price Match Guarantee
10.1 The competitor has to be an established Blinds Retailer and their web site has to be an e-commerce web site.
10.2 We do not offer ‘Price Match Guarantee’ against products sold on E-bay or similar sites.
10.3 The competitor's web site has to be properly hosted with a registered domain name.
10.4 The competitor’s do not trade from a residential address.
10.5 The competitor's web site has to be UK based.
10.6 We will not attempt to beat prices from web sites hosted on free web space.
10.7 The competitor's advertised price has to be verified by Blinds4UK.staff.
10.8 The competitor's price has to be clearly advertised on their web site, we will not normally attempt to beat any promotion price or any price offered to you as a special one-off deal.
10.9 We will only attempt to beat the price of like for like products produced by the same manufacturer.
10.10 We will reserve the right to refuse any attempt to beat the price of any competitor.
10.11 We will not guarantee our ‘Price Match Guarantee’ in cases where products are offered on end of lines, one-off special offers, clearance stock, seconds or below cost value.
11. Use of Cards
By placing an order You authorise Blinds4UK at its discretion to carry out a credit reference or other enquiry upon Your financial status as Blinds4UK thinks fit and You agree to provide such written authorisations which may be required for the purposes of such enquiry. In the absence of such authorisation We will be unable to process Your order.
No statement, description, or recommendation contained in any catalogue, price list, advertisement, communication, the pages of this web-site or by any employee or agent of Blinds4UK shall be interpreted so as to enlarge, vary or override in any way any of these terms and conditions.
13. Events Beyond Our Control
We shall have no liability to You for any failure to deliver Goods You have ordered or for any delay in doing so or for any change of the specified delivery date or for any damage or defect to Goods delivered that is caused by any event or circumstance beyond Our reasonable control including, without limitation, third party default, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
If any part of these terms and conditions is unenforceable (including any provision in which We exclude our liability to You) the enforceability of any other part of these conditions will not be affected.
16. Third-Party Rights
Except for Our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
17. Governing Law
This contract is subject to English law and the exclusive jurisdiction of the English courts. If you are unsure about any of these terms and conditions then do not hesitate to contact us. You can contact us on 0208 364 1648 or e-mail us at firstname.lastname@example.org.
18. Coronavirus and Current Delivery Times
Following the government directive, we are taking online orders only. The current lead times displayed on our website are subject to change. Orders are manufactured on a first come first served basis and distributed when the directive from the UK government allows. see COVID-19 Update. Couriers are under strict instructions, so when your delivery does arrive it will be contactless. They are advised to ring or knock on your door and then place your order at your front door or porch before retreating to a safe distance.
If you require more information e-mail us at email@example.com.