Terms & Conditions
Terms & Conditions
Our Terms of Contract
Our Terms and Conditions of Supply of Goods are ruled by the requirements of the Consumer Rights Act (CRA) 2015, The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, The Child safety requirements BSEN 13120:2009+A1:2014 and The Alternative Dispute Resolution for Consumer Disputes Regulations 2015.
In these terms:
These Conditions, together with our Privacy and Cookies Policy, shall govern any contract for the supply of Goods listed on our site which is made at a distance between us and any customer "You" and "Your" by any method, including telephone and also via our website.
"Goods" means the blinds, window furnishings, or other products manufactured or supplied by Blinds4UK and the subject of the order made by You.
"You" and "Your" means the person ordering Goods from Blinds4UK.
"Blinds4UK" or "We" or "Us" or "Our" means Blinds4UK Limited (Company Number 6500476) trading as Blinds4UK at 17 The Grangeway, London, N21 2HD. Our VAT Registration Number is 833 1860 36.
1. Our Contract
Our site invites You to buy Goods from Us by placing an order via our website (online) or by telephone. A legally binding contract with You will only arise once Blinds4UK has received payment for the Goods in full from You. We shall notify You of the acceptance of Your order by e-mail to the e-mail address given by You in the order form. We regret We cannot accept orders placed by persons located or residents outside of the United Kingdom.
It is your responsibility to take the correct measurements of your window. If you are unsure about any products or how to measure please call our customer services team for help before ordering or consult the online measuring guide. We cannot accept the return of made-to-measure goods on the basis that the measurements were incorrectly supplied by you.
1.2 Telephone Orders
If you have placed an order over the telephone, our customer services team will always repeat the order back to you. We shall then notify You of acceptance of Your order immediately by e-mail to the e-mail address given by You. The ‘order acknowledgment’ that will follow will detail the exact order specifications of the order placed over the telephone. It is your responsibility to check the order details are correct and notify us immediately of any errors. Please be advised that we do not accept any claims based on incorrect measurements or specifications being input by us. By placing a telephone order or by completing and submitting an order form electronically, you are making an offer to purchase goods from us, which if accepted by us, will result in a binding contract, as set out in our terms of business.
1.3 Child Safety
Legislative requirements are in place to reduce the risk of strangulation to young children. If the goods you have ordered contain any safety device(s) and/or are to be fitted in accordance with child safety requirements you are required to fit such device(s).
2.1 The total price for Goods ordered by You will be the price shown on the order confirmation page at the time You place Your order, and these prices will be inclusive of 20% VAT.
2.2 In addition to the Goods price, a delivery charge may be payable in respect of deliveries made to locations within the UK mainland other than orders for sample swatches of fabric alone. The delivery charge will be shown on the order confirmation at the time You place Your order, and these prices will be inclusive of 20% VAT.
2.3 Full payment will be taken at the time of order. from Your debit or credit card when We receive Your order or as soon as reasonably practicable thereafter. If more than one item is ordered We may deliver the Goods in instalments but, if We do, We will not charge more than one delivery fee.
2.4 Any omission or error on our Website, including online pricing, quotation, order acknowledgment, sales literature, dispatch note, invoice, or other documents issued by 'Us' will be corrected by 'Us without liability.
3. Right for You to Cancel Your Contract
3.1 For ‘Bespoke’ products, You cannot change or cancel Your order if the Goods You have ordered are manufactured, or custom-made to Your requirements because these Goods will not be resaleable by Us. We regret that once Your order has been accepted by Us the manufacturing process begins immediately in relation to such Goods and the goods are manufactured to your exact specification, pursuant to The Consumer Contracts (Information, cancellation, and additional charges) Regulations 2013. This does not affect your statutory rights.
3.2 For ‘Ready-Made’ products, and In regards to returning non-made to measure products, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (ICAC Regs) apply and state that for a sales contract (goods or goods & services), the cancellation period ends 14 days after the day on which the goods come into the possession of the consumer or their identified recipient. In order to cancel non-made-to-measure goods, you must inform us of your decision by e-mail at firstname.lastname@example.org or call the telephone order helpline at 020 8364 1648 with Your order number. The contract price and the original delivery costs will be returned to you within 14 days of the return of the goods, or if the goods have not yet been delivered to you, within 14 days of you informing us that you wish to cancel. We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss in value is the result of unnecessary handling by you.
3.3 All of the goods listed on our website are ‘Bespoke’ unless otherwise advertised.
3.4 If You cancel Your Contract but We have already processed the Goods for delivery You must not unpack the goods when they are received by You and You must contact Us as soon as possible by e-mail at email@example.com or call the telephone order help-line on 020 8364 1648 with Your order number to arrange a suitable time for Us to collect the Goods from You.
3.5 Subject to the provisions of clause 3.1, once You have notified Us that You are canceling your order, any sum debited to Us from Your debit or credit card will be re-credited to Your account as soon as possible and in any event within 30 days of the cancellation of Your order provided that the Goods in question are made available for collection from You and received by Us in the condition they were in when delivered to You and have not been modified or subject to misuse or negligence. If You do not make available for collection the Goods delivered to You, We shall be entitled to deduct the direct costs of recovering the Goods from the amount to be re-credited to You.
3.6 You will not have the right to cancel a Contract in accordance with clause 3.1 in respect of any Bespoke Goods, or any Goods which have been installed prior to cancellation.
3.7 Subject to clause 3.1, Cancellations for orders placed by 'You' after the Christmas Cut Off schedules, and due for delivery in early January 2023, will be subject to a £20 cancellation fee.
4. Cancellation by Us
4.1 We reserve the right to cancel Your order if:
4.1.1 We have insufficient stock to deliver the Goods You have ordered.
4.1.2 You require delivery outside the United Kingdom; or
4.1.3 One or more of the Goods You ordered was listed at an incorrect price due to a typographical error or an error in the pricing information made by Us and/or received by Us from Our suppliers.
4.2 If We do cancel Your order We will notify You by e-mail and will re-credit to Your account any sum deducted by Us from Your debit or credit card as soon as possible but in any event within 14 days of Your order.
5. Stock Shortages
If the Goods or the fabric You order are unavailable We will notify You as soon as possible and suggest a suitable replacement.
6. Product Descriptions and Measurement
6.1 Please note that the images of the products we supply online are for illustration purposes only and we cannot guarantee that these printed/computer-displayed images will reflect the colour/finish of the goods accurately. For this reason, we cannot guarantee that your monitor or screen will accurately reflect the true colour and finish of our Goods. We therefore strongly advise that you order a free sample to ensure that you are happy with the colour and quality before ordering.
6.2 Due to colour variations between product batches, we cannot guarantee shade matching. There can be minor variations in the precise tone and saturation of dyes when applied to fabrics, and therefore we cannot guarantee that two products ordered separately will be made from the same batch of fabric.
6.3 Fabric Designs - due to the print design of some pattern fabrics it is not guaranteed the fabric will reflect the full range of colours or pattern design.
6.4 Wooden blinds - as with all natural wood products, variations in grain, texture, and shade may occur. These are a natural characteristic of real wooden blinds and we cannot accept returns because of any issues relating to the above.
6.5 Whilst every attempt will be made by Blinds4UK to ensure that the Goods sold and delivered match in every respect any sample or description shown or given or sent to You, any minor or immaterial variation, change in colour or pattern between the sample or description and the Goods delivered shall not entitle You to reject the Goods nor to claim any compensation for such variation or change.
6.6 As the Goods which You order are manufactured according to the measurements You provide in Your order it is very important that Your measurements are accurate. We cannot accept the return of the Goods by reason of the measurements provided being incorrect. You are advised to read the How to Measure and Fit pages of Our website or call Our enquiry line on 020 8364 1648 or contact Us by e-mail at firstname.lastname@example.org if You would like guidance on how to take the required measurements accurately.
6.7 Goods that You order are manufactured according to the measurements, You provide, and any deductions made to these measurements will be clearly detailed on the product information pages. Due to the nature of bespoke blinds manufactured sizes may vary within a tolerance of +/- 5mm and shall not entitle you to reject the goods. If You are in any doubt about measurements you are advised to call Our enquiry line on 0208 364 1648 or contact Us by e-mail at email@example.com.
If You are in any doubt as to the precise nature of the fabric, you are advised to call Our enquiry line on 020 8364 1648 or contact Us by e-mail at firstname.lastname@example.org.
7. Delivering Your Goods
7.1 Blinds4UK will deliver Your goods to the address You have provided on the order form for delivery as soon as possible. We will advise You of the estimated delivery date on your invoice/acknowledgment when We accept Your order. The date notified to You will be an estimate only and We give no warranty that We will be able to deliver on that date. In any event, delivery will be made within 30 days of the day after Your order was placed unless a later date is agreed upon with You.
7.2 Delivery times are between 7.30 am – 6.30 pm Monday to Friday. Saturday deliveries are made between the hours of 8 am - 1 pm and are delivered the first Saturday after the 'delivery date' displayed on the emailed order invoice/acknowledgment.
7.3 Notwithstanding clause 7.1, whilst we shall use our reasonable endeavours to meet the delivery date specified by You on the order form if We shall not be able to accept this delivery date We reserve the right to require You to select an alternative delivery date by notifying Us by e-mail at email@example.com with Your order number or call the order help-line on 020 8364 1648 with Your order number.
7.4 For Express Service Blinds (includes same-day dispatch if applicable), We charge a fee per blind to prioritise the manufacturing process; this is not a delivery charge and orders are taken on a first come first made basis. You will have the option to select and add the express service to each blind in the shopping cart, except where the service is not available. All blinds are delivered using the standard delivery lead time if the Express Service Charge is not included. Production and delivery for Express Service can take 'up to 4 working days due to high demand. If blinds are not delivered 'within 4 working days, due to events beyond our control, You will not be able to cancel or claim a refund for the express service fee, where we provide proof, that the goods were dispatched from the factory within the express period. We refer to working days from Monday to Friday excluding bank holidays.
7.4 Ownership of, and risk in, the Goods will pass to You once they have been delivered to You. If You return the Goods under clauses 3 or 8, ownership of, and risk in the Goods returned will pass to Us on receipt of the Goods by Us.
7.5 In the event where We have confirmed the delivery date of Your goods with you and where delivery subsequently fails but You have not informed us of any alternative delivery address and where the goods are returned back to the factory you will incur a re-attempted delivery charge of £20.00.
7.6 Goods should be examined immediately by You upon arrival and any apparent damages or shortages shall be noted on the carriage consignment note and shall be reported to Blinds4UK immediately. We will deal with your query promptly and if necessary arrange for a replacement product to be manufactured on a like-for-like basis to be sent. We reserve the right to ask for digital pictures as proof with regards to the issues reported and may ask for the product to be returned to us for inspection. This does not affect your statutory rights.
7.7 The Customer shall have a period of 30 days following delivery in which to examine the goods and to notify Blinds4UK in writing of any damages or defects. If this period expires without Blinds4UK receiving any intimation of rejection the Customer will be deemed to have accepted the Goods.
7.8 We do our best to secure delivery within the period quoted and we shall not be liable for any loss due to delay in delivery, damages, or missing parts arising out of any cause beyond our control.
7.9 Full instructions on how to install your blinds will be provided with your goods. If upon inspection you find they are missing, please contact our customer services who will be able to provide a replacement copy. If using a professional installer, we advise that you do not book the fitter, until your order has been delivered and that you have checked that there are no defects and that all parts are complete. We cannot be held responsible for goods that have not been fitted correctly unless it is due to our negligence. Blinds4UK shall not be liable for any loss occasioned by delay in delivery or arising out of any cause beyond our control.
8. Defective Goods
8.1 Blinds4UK warrants that all Goods sold to You will be free from defects in material and workmanship for a period of 12 months from delivery of the goods to You. The warranties provided in this condition shall not apply where: the relevant fault or defect has been caused by your misuse, fitting, and/or neglect of the Goods or by accidents caused while the Goods are in your possession; and/or in relation to the Goods, the fault or defect was apparent on a reasonable inspection which you did not notify to us within 30 days from delivery or supply by us.
8.2 Notwithstanding clause 8.1 If Your Goods are defective on delivery or a defect arises within the following 12 months, You are entitled to return them to Us provided You have first contacted Us through the telephone order help-line or e-mail address shown on Our website, or in writing at the address set out in the Contact Us section of Our website, giving Us details of the defects, but only if We have agreed that the Goods should be returned to Us.
8.3 We reserve the right to ask for digital pictures as proof with regards to the issues reported and may ask for the product to be returned to us for inspection. If We are satisfied to remake a defective blind instead of the collection then it is your responsibility to dispose of this.
8.4 Any remakes agreed by us will be on a like-for-like basis and we cannot accept any alterations. This does not affect your statutory rights. If it appears that the Goods are defective and we need to inspect this then We will promptly arrange:-
8.2.1 for a courier to collect the defective Goods from You anytime between 7 am – 7 pm, between Monday and Friday. All you need to do is choose a day and the address you want us to pick up from in order to repair the Goods and return the repaired Goods to You, free of charge; or
8.2.2 for a courier to collect the defective Goods from You and simultaneously deliver replacement Goods of similar quality and specification, free of charge; or
8.3 No liability under clause 8.2 shall arise unless the price and the delivery charge have been paid in full on or before delivery.
8.4 If the Goods are not defective or are returned to Us after the period of 12 months from delivery of the Goods, or they have been modified, misused or the subject of negligence, You will be responsible for the payment of Our charges on a time and materials basis in respect of any repairs and collection and return of the Goods which We agree to carry out at Your request. We shall be entitled to debit such charge on the debit or credit card which You used to order the Goods provided We notify You of the amount of such charges before carrying out the repair.
8.5 Except where You are a consumer, Blinds4UK will not be liable for any indirect or consequential loss or damage or loss of profits arising out of Our supply or failure to supply the Goods to You.
8.6 The rights You have under clauses 8.1 and 8.2 above do not in any way seek to limit Blinds4UK liability for death or personal injury resulting from Blinds4UK negligence and they do not limit any statutory rights You have as a consumer.
8.7 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import,s or other permits to purchase Goods from Our website. The importation or exportation of certain of Our goods to You may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the Goods You purchase.
8.8 Except where You are acting as a consumer all other warranties, conditions, and terms relating to fitness for purpose, satisfactory quality, or condition of the Goods whether implied by statute or common law or otherwise are excluded to the fullest extent of the law.
9.1 We provide a 5-year guarantee on products consisting of a 1-year manufacturer’s warranty covered under clause 8.0 Defective Goods and the Blinds4UK four-year extended guarantee valid on all orders from 24th February 2022.
9.2 The four-year extended guarantee means that if any of the components should fail outside of the warranty period we will replace these free of charge.
9.3 The guarantee is limited to the replacement of defective materials or components only and we will provide parts (only) on a like or similar part basis.
9.4 The guarantee is valid and subject to the product still being manufactured and not a discontinued line.
9.5 The guarantee is limited to the original purchaser. For detailed information on our 5-year guarantee, you are advised to read the '5 Year Blinds Guarantee'.
10. Price Match Guarantee
10.1 The competitor has to be an established Blinds Retailer and their website has to be an e-commerce website.
10.2 We do not offer a ‘Price Match Guarantee against products sold on E-bay or similar sites.
10.3 The competitor's website has to be properly hosted with a registered domain name.
10.4 The competitors do not trade from a residential address.
10.5 The competitor's website has to be UK based.
10.6 We will not attempt to beat prices from websites hosted on free web space.
10.7 The competitor's advertised price has to be verified by Blinds4UK.staff.
10.8 The competitor's price has to be clearly advertised on their website, we will not normally attempt to beat any promotion price or any price offered to you as a special one-off deal.
10.9 We will only attempt to beat the price of like-for-like products produced by the same manufacturer.
10.10 We will reserve the right to refuse any attempt to beat the price of any competitor.
10.11 We will not guarantee our ‘Price Match Guarantee in cases where products are offered on end of lines, one-off special offers, clearance stock, seconds, or below cost value.
11. Use of Cards
By placing an order You authorise Blinds4UK at its discretion to carry out a credit reference or other enquiry upon Your financial status as Blinds4UK thinks fit and You agree to provide such written authorisations which may be required for the purposes of such enquiry. In the absence of such authorisation We will be unable to process Your order.
No statement, description, or recommendation contained in any catalogue, price list, advertisement, communication, the pages of this website, or by any employee or agent of Blinds4UK shall be interpreted so as to enlarge, vary or override in any way any of these terms and conditions.
13. Events Beyond Our Control
We shall have no liability to You for any failure to deliver Goods You have ordered or for any delay in doing so or for any change of the specified delivery date or for any damage or defect to Goods delivered that is caused by any event or circumstance beyond Our reasonable control including, without limitation, third party default, strikes, lock-outs, and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
We also advise not to take specific time off work to wait for a delivery. On occasions and specifically during busy times couriers can get delayed and may not be able to make delivery on the designated day.
If any part of these terms and conditions is unenforceable (including any provision in which We exclude our liability to You) the enforceability of any other part of these conditions will not be affected.
16. Third-Party Rights
Except for Our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
17. Governing Law
This contract is subject to English law and the exclusive jurisdiction of the English courts. If you are unsure about any of these terms and conditions then do not hesitate to contact us. You can contact us on 020 8364 1648 or e-mail us at firstname.lastname@example.org.
18. Coronavirus and Current Delivery Times
Following the government directive, we are taking online orders only. The current lead times displayed on our website are subject to change. Orders are manufactured on a first come first served basis and distributed when the directive from the UK government allows. see COVID-19 Update. Couriers are under strict instructions, so when your delivery does arrive it will be contactless. They are advised to ring or knock on your door and then place your order at your front door or porch before retreating to a safe distance.
If you require more information e-mail us at email@example.com.
19. Complaints, Disputes & Resolutions
Any dispute must be submitted in writing and all subsequent communication must also be in writing so that an audit trail exists. The preferred method of communication is via email to firstname.lastname@example.org. The dispute must be detailed in a clear and concise way and preferably in one document with the customer name & order number.
Photographic or video evidence must be provided and clearly identified preferably by using a file name with an order number. Please note we only accept PDF and JPEG attachments. We do not accept zipped files. We have the right to request additional information if we feel the evidence provided is not clear enough.
Blinds4UK is a full member of The British Blind & Shutter Association (BBSA membership No. 755) and In the event that we are unable to resolve any matter or dispute to your satisfaction, you may refer the complaint to the British Blind and Shutter Association’s Mediation Service.
Preview our Blinds Christmas Timetable to help you plan when to buy. Because of the holidays and high demand, there will be times when deliveries and collections will take a little longer to arrive than usual because we use 3rd party couriers.