Refunds & Returns
Refunds & returns on custom made blinds
All of our blinds are custom made to your specfications and therefore are not returnable or refundable. If your blind is damaged or faulty when it arrives call us immediatley. We'll arrange for our courier to collect your blind as soon as possible and we’ll replace it with a new one free of charge on a like-for-like basis.
Can I cancel my order and get a refund? - You cannot change or cancel your order if the goods you have ordered are manufactured, measured or custom-made to your requirements as these goods will not be resaleable by us.
My order is out of stock or discontinued can I cancel and have a refund? - Yes! if your order has not entered into the manufacturing process because the item is out of stock or has been discontinued then we will refund your order in full.
My order has arrived damaged/faulty can I alter the measurements or colour? - regretfully not; we can only replace damaged or as faulty blinds on a like for like basis.