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Refunds & Returns
Refunds & returns on custom made blinds
All of our blinds are custom made to your specifications and are therefore non-returnable and non-refundable.
If your blind arrives damaged or faulty, please email us immediately, quoting your order number, and we will deal with your query as soon as possible.
If your order is out of stock or has been discontinued, you are entitled to a refund. This will be processed within 7 days of us accepting the refund.
Please refer to our terms and conditions for full details of our refunds policy.
Refunds Policy
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Can I cancel my order and get a refund? - You cannot change or cancel your order if the goods you have ordered are manufactured, measured, or custom-made to your requirements as these goods will not be resaleable by us. For consumers who purchase 'ready-made blinds, the cancellation period ends 14 days after the day on which the goods come into the possession of the consumer. This does not affect your statutory rights.
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My order is out of stock or discontinued can I cancel and have a refund? - Yes! if your order has not entered into the manufacturing process because the item is out of stock or has been discontinued then we will refund your order in full.
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My order has arrived damaged/faulty can I alter the measurements or colour? - regretfully not; we can only replace damaged or faulty blinds on a like-for-like basis. This does not affect your statutory rights.